General Terms and Conditions

Welcome to Appleians!

These terms and conditions outline the rules and regulations for the use of Appleians’s Website, located at https://appleians.com/.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Appleians if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Appleians, you agreed to use cookies in agreement with the Appleians’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Appleians and/or its licensors own the intellectual property rights for all material on Appleians. All intellectual property rights are reserved. You may access this from Appleians for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from Appleians
• Sell, rent or sub-license material from Appleians
• Reproduce, duplicate or copy material from Appleians
• Redistribute content from Appleians

This Agreement shall begin on the date hereof. 

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Appleians do not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Appleians, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Appleians shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Appleians reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Appleians a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources;
• dot.com community sites;
• associations or other groups representing charities;
• online directory distributors;
• internet portals;
• accounting, law and consulting firms; and
• educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Appleians; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Appleians. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator being linked to; or
• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Appleians’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Terms & Conditions of Warranty Claim for Smart Devices

• Once sold cannot be Returned.
• Please be acknowledged about the devices’ ACTIVE/INACTIVE status before purchasing for claiming warranty.
• Please be notified that any issues regarding UNOFFICIAL DEVICE (Network Disconnection, Registration etc) from now on, Appleians will not be held responsible any longer. Each client should make the necessary arrangement on their own as per Government laws for keeping their device active and running. Appleians will not be accountable for any complaints on this issue and will follow the Government protocols for further instructions.
• Overheat/Battery Drain Issue: If you think your device is overheating or the battery drains faster, please note:
i) 4G/3G Network Switching (Mostly in Robi/Airtel Network) drains battery faster
ii) Amoled Display Panel consumes more power & Glass Back Panel device might get more heated than other devices. (iPhone/OnePlus users might face these issues more frequently than other users)
These are common issues and not related to product defects. We advise you to do the following-
i) Change the existing SIM Card
ii) Maintain a Lower Brightness/Refresh Rate for the Display. Please be patient and note that these issues are related to USAGE- following the general guidelines will solve these issues, eventually.
• 10 Days (Ten) REPAIR WARRANTY is applicable for the following devices: Smartphone/ iPad/Tab/TV/Laptop.
• It may take up to 45 WORKING DAYS to complete the REPAIR Warranty process due to pandemic or flight unavailability or any sort of inconvenience.
• 1 Year (One) Free Service Warranty will be provided for Smartphone/iPad/Tab/Laptop (parts/ hardware excluded). For any kind of issues in the hardware or on the malfunctioned motherboard of the related device during the service warranty period, you have to bear the expenses for the parts required. The service charge is free of cost for attaching any additional parts. Please note, any servicing on the motherboard is excluded from this facility.
• 1 Year (One) Free Service Warranty will be provided for TV (without the TV Panel).
• Warranty or Guarantee Policy is not valid for the following cases:

• Any kind of physical damage/scratch on product & product packaging | Display issues/Touch issues | Liquid Damage
• Camera Damage (Internal/External) | Unauthorized Software Modification (Root/Brick/Jail Break)
• Any issues after software/security updates on Android/iOS devices such as over-heating, battery draining, battery health decreasing, device lagging etc.

• If your purchased product seems unauthentic to you or you think it is not performing as it should, we will thoroughly examine your product and we will perform a side-by-side comparison with one of our stocked original units. Please be patient as examining any tech products requires various tests- at least 3 working days are required for the Experts to determine the issues. If there are any issues that fall under our warranty policy, we will follow them accordingly. If our observation could not find any fault, your
complaint will not be valid any longer.
• To claim REPAIR WARRANTY, you have to be present physically at our Outlet & must present the product’s Box with Invoice/Bill. Please preserve the product box & invoice/bill for future reference.
• If refund is applicable, minimum 3 (Three) working days are required to follow the general protocols. Please note, the transaction medium (bank transfer/ mobile banking) for returning the money will be decided solely by the authority of Appleians.
• If you purchase through any Courier Service, please record an UNBOXING video for future reference to claim any after sales service. Please note, if you find anything unusual, you must inform us right away. Failure to inform within the day of receiving the product will exclude you from claiming any replacement facility.
• Appleians holds the right to change/modify its policies without any prior notice.

Terms & Conditions for Accessories Warranty Claim

• Once sold cannot be Returned.
• 3 Days of Refund / Replacement guarantee is applicable only for the NON-Warranty Products (which will be mentioned as N/A in warranty column on the invoice). NON-Warranty Products include various Smart Watches, AirPods, Bluetooth Speaker & Other Accessories items.
• 10 Days (Ten) REPAIR WARRANTY is applicable for the following Apple Accessories (Watch/AirPods/Mouse/Pencil/ Keyboard) & for the following Samsung Accessories (Smart Watch/Buds/Keyboard)
• This Guarantee will not be valid for any kind of:

• Liquid Damage
• Display Issues
• Physical Damage such as scratch/burn on Product & Product Packaging

1. If you find any kind of manufacturing defect(s) on any WARRANTY PRODUCT (which will be mentioned in warranty column on the invoice) from our outlets/ through delivery, you have to inform us within the purchase day or within 24 hours to get REPLACEMENT. Inability to inform within this time period will cancel the replacement facility and regular warranty facility will be activated immediately.
2. If your purchased product seems unauthentic to you or you think it is not performing as it should, we will thoroughly examine your product and we will perform a side-by-side comparison with one of our stocked original units. Please be patient as examining any tech products requires various test- at least 3 working days are required for the Experts to determine the issues. If there are any issues that fall under our warranty policy, we will follow them accordingly. If our observation could not find any fault, your complaint will not be valid any longer.
3. To claim REPAIR WARRANTY, you have to be present physically at our Outlet & must present the product’s Box with Invoice/Bill. Please preserve the product box & Invoice/Bill for future reference.
4. If refund is applicable, minimum 3 working days are required to follow the general protocols. Please note, the transaction medium (bank transfer/ mobile banking) for returning the money will be decided by the authority of Appleians.
5. If you purchase through any Courier Service, please record an UNBOXING video for future reference to claim any after sales service. Please note, if you find anything unusual, you must inform us right away. Failure to inform within the day of receiving the product will exclude you from claiming any replacement facility.
6. Appleians holds the right to change/modify its policies without any prior notice.

Terms & Conditions of Warranty Claim for Smart Devices

1. ডিভাইসের Active / Inactive স্ট্যাটাস অবশ্যই কেনার আগে যাচাই করে নিশ্চিত করে নিতে হবে। পরবর্তীতে এই বিষয়ে কোনো আপত্তি গ্রহণযোগ্য নয়।
2. আন-অফিসিয়াল ডিভাইসের BTRC রেজিস্ট্রেশন সংক্রান্ত কোনো রকম দায়-দায়িত্ব Appleians এর উপর বর্তাবে না। পরবর্তীতে সরকারী নতুন নীতিমালা অনুযায়ী ডিভাইস রেজিস্ট্রেশন সহ অন্যান্য আনুষ্ঠানিকতা নিজ দায়িত্বে পালন করার জন্য অনুরোধ করা গেলো।
3. ১০ দিনের Warranty (ডিসপ্লে/টাচ ইস্যু ব্যাতিত) শুধুমাত্র এই ডিভাইসগুলোর জন্য প্রযোজ্যঃ Smartphone/ iPad/Tab/TV/Laptop। মহামারী ও ফ্লাইট জটিলতার কারণে Warranty Claim করতে ৩ থেকে সর্বোচ্চ ৪৫ কর্মদিবস লাগতে পারে।
o ওভারহিট/ ব্যাটারি ড্রেইন ইস্যুঃ ডিভাইস খুব দ্রুত হিট হচ্ছে কিংবা ব্যাটারি চার্জ ধরে রাখছে না এমন মনে হলে খেয়াল করুনঃ
 — 4G/3G Network Switching এর কারণে ব্যাটারি ড্রেইন হতে পারে (রবি/এয়ারটেলে/গ্রামীণফোনে বেশি দেখা যায়)
 — Amoled Display Panel এর ডিভাইস অন্যান্য ডিভাইস থেকে বেশি ব্যাটারি পাওয়ার খরচ করে এবং Glass Back Panel
 এর ডিভাইসগুলো অন্যান্য ডিভাইস থেকে সাধারণত বেশি হিট ধরে রাখায় ওভারহিট হয়েছে বলে মনে হয়, এতে চিন্তার কিছু নেই।
o উপরোক্ত ইস্যুগুলো সাধারণ ইস্যু এবং এই ইস্যুগুলো ফল্টি ডিভাইস নির্দেশ করে না। উল্লেখিত সমস্যাগুলো দেখা দিলে চিন্তিত না হয়ে নিম্নের সাধারণ নিয়মাবলি অনুসরণ করলে এই ইস্যুগুলো ব্যবহারের সাথে সাথে ঠিক হয়ে যাবে।
 — সিমকার্ড পরিবর্তন
 — ডিভাইসের ব্রাইটনেস ও রিফ্রেশ রেট কমিয়ে রাখা
4. Smartphone/iPad/Tab/Laptop (Parts/ Hardware excluded) এর জন্য পাবেন ১(এক) বছরের ফ্রি সার্ভিস ওয়ারেন্টি। হার্ডওয়্যার ইস্যু ও মাদারবোর্ডে সমস্যার ক্ষেত্রে পার্টস- এর ব্যয় বহন করতে হবে। সার্ভিস চার্জ Appleians বহন করবে।
5. টিভির জন্য ১(এক) বছরের ফ্রি সার্ভিস ওয়ারেন্টি (টিভি প্যানেল ব্যাতিত) দেয়া হবে
o যেসব কারণে ওয়ারেন্টি প্রযোজ্য হবে নাঃ
 — প্রোডাক্ট ও প্রোডাক্টের প্যাকেজিং-এ Physical Damage/Scratch | লিকুইড ড্যামেজ
 — ক্যামেরা ড্যামেজ (Internal/External) | আনঅথোরাইজড সফটওয়্যার মোডিফিকেশন (Root/Brick/Jailbreak)
 — সফটওয়্যার/ সিকিউরিটি আপডেটজনীত সমস্যা যেমন Over-Heating, Battery Draining, Battery Health Decreasing, Device Lagging ইত্যাদি।

 

Terms & Conditions for Accessories Warranty Claim

1. শুধুমাত্র NON-Warranty প্রোডাক্টের ক্ষেত্রে ৩ দিনের ওয়ারেন্টি [ডিসপ্লে/টাচ ইস্যু, লিকুইড ড্যামেজ, ফিজিকাল ড্যামেজ (প্রোডাক্ট, প্রোডাক্টের বক্স) ব্যাতিত] প্রযোজ্য। নন-ওয়ারেন্টি প্রোডাক্টের মধ্যে রয়েছেঃ Smart Watch, AirPod, Bluetooth Speaker সহ অন্যান্য এক্সেসরিস প্রযোজ্য।
2. Apple/Samsung এর Watch, AirPods, Mouse/Pencil, Keyboard এর জন্য ১০ দিনের ওয়ারেন্টি [ডিসপ্লে/টাচ ইস্যু,লিকুইড ড্যামেজ, ফিজিক্যাল ড্যামেজ (প্রোডাক্ট, প্রোডাক্টের বক্স) ব্যাতিত] প্রযোজ্য।

বিশেষ দ্রষ্টব্যঃ নিম্নোক্ত শর্তসমূহ ডিভাইস এবং এক্সেসরিস উভয় ক্ষেত্রে প্রযোজ্য

1. বিক্রিত পণ্য অফেরতযোগ্য ।
2. আউটলেট থেকে কিংবা কুরিয়ারের মাধ্যমে নেয়া ওয়ারেন্টি প্রোডাক্টে যদি কোনো ধরনের ম্যানুফ্যাকচারিং ডিফেক্ট দেখা যায়, তবে Warranty Claim করার জন্য ২৪ ঘন্টার মধ্যে আমাদের জানাতে হবে।
3. কুরিয়ারের মাধ্যমে পণ্য কিনলে অবশ্যই ডিভাইসের প্যাকেজ খোলার আনবক্সিং ভিডিও করে রাখতে হবে যেন কোনো ত্রুটি দেখা দিলে ভবিষ্যতে প্রমাণ হিসাবে উপস্থাপন করা যায়। কুরিয়ারের পণ্যে কোনো সমস্যা দেখা দিলে অবশ্যই অর্ডারটি রিসিভের দিনই জানাতে হবে, অন্যথায় ওয়ারেন্টি সুবিধা পাওয়া যাবে না।
4. আপনার ক্রয়কৃত পণ্যের অথেনটিসিটি নিয়ে কোনো সন্দেহ হলে এবং যেভাবে ফাংশন করার কথা সেভাবে না করলে, আমরা সেটি দক্ষ প্রফেশনাল দিয়ে আপনার সামনেই আমাদের স্টকে থাকা নতুন আরেকটি ইউনিটের পাশে রেখে তুলনা করে আপনাকে দেখাবো। এই প্রক্রিয়াটিতে সর্বোচ্চ ৩ কর্মদিবস দরকার হবে এবং ধৈর্য্য ধরে অপেক্ষা করতে হবে। আমাদের ওয়ারেন্টি পলিসির আওতায় পড়লে আমরা অবশ্যই সেটির দ্রুত সমাধান করে দিবো। সমস্যা যদি চিহ্নিত করা না যায়, সেক্ষেত্রে কিছু করার থাকবে না।
5. একই পণ্য বিভিন্ন Region এবং বিভিন্ন Batch – এ প্রোডাকশনের ভিন্নতার কারণে আপনার পূর্বে ব্যবহৃত পণ্যটির সাথে নতুন পণ্যটির কিছুটা তারতম্য হতে পারে যেমন: ফিটিং / ডিসপ্লে রং / হেডফোনের সাউন্ড কোয়ালিটি / প্যাকেজিং ইত্যাদি।
6. Warranty Claim করতে চাইলে আপনাকে অবশ্যই স্ব-শরীরে প্রোডাক্টের বক্স ও ইনভয়েস/বিল সহ আউটলেটে হাজির হতে হবে।
7. তিন কর্মদিবসের মধ্যে রিফান্ড প্রসেসিং করা হবে। খেয়াল করুন, রিফান্ড দেয়ার মাধ্যম (ব্যাংক ট্রান্সফার/ মোবাইল ব্যাংকিং) Appleians কর্তৃক ঠিক করা হবে।
8. যেকোনো সময় পূর্বের কোনো ঘোষণা ছাড়াই Appleians যেকোনো পলিসি পরিবর্তন/পরিমার্জন/পরিবর্ধনের ক্ষমতা রাখে।